2 questions that stop people shouting
LET’S TAlK About shouting!!!!
Not what you expected was it?
I don't often shout. But I do sometimes.
I shout:
To be heard over the noise (chatter, drills, engines)
If I think you can’t hear me (technical issues your end)
When I don’t FEEL heard
Number 3 hurts, frustrates me and can escalate to ANGER!
Can you relate?
TRY THIS...
If you spot someone raising their voice (you included!)
Ask these 2 questions
Question 1 - Is it a technical issue?
If so, fix it and carry on.
If not…
Question 2 - Do they not feel heard?
That’s a bit harder to fix as it could be for many reasons, including what you’re doing!
This issue often comes up in my workshops, and is fixable.
SOMETHING TO PONDER...
“Never raise your voice. Improve your argument.”
Desmond Tutu
If never is aspirational, start by finding out when, why and where and you’ll improve your chances of success.